Booking process

Information on the booking process - How to book a football training camp

General information about training camps with SOCCATOURS

With a recommendation rate of 94,8% and more than 2,000 bookings per season, SOCCATOURS has been the most successful training camp organizer in Europe for years. This expertise and the best product knowledge in the industry guarantee you a perfect all-round service from the first to the last minute.

 

 

  • Preparation of quotations

    We have reserved fixed contingents for you at the most popular training camp dates in most of our destinations. Therefore, it usually takes no longer than 24 hours to prepare a quote.

    If you would like personal consultation, a member of our team will send you a quote tailored to your individual needs by email. You will usually receive your quote within 24 hours. However, please understand that in exceptional cases, checking the availability of hotel rooms, training times and possibly flight tickets may take a little longer.

    If you need a separate room for the bus driver when travelling independently, please let us know before booking, as we also have to make a binding reservation for this room. We often receive special rates for the bus driver if we reserve the room at the same time as the group booking.

  • Your communication with us

    Experience has shown that there are often a few questions that arise before booking. In order to process all customer enquiries as transparently, quickly and efficiently as possible, most correspondence is conducted via email. When replying to an email, please include the entire text of the previous correspondence. You will also find helpful tips on frequently asked questions in our FAQ section.

    You can reach us at any time during business hours at +49 8031 23789-10. We would also be happy to meet you in person at one of our offices in Rosenheim, Vienna, Winterthur, Zeewolde or our other subsidiaries – destination management companies – throughout Europe.

  • Booking process for your training camp

    Once you have decided on one of our training camp offers, the rest of the process is as follows:

    • You send us the signed offer back to us by email, thereby confirming that you would like to make a binding booking for this training camp as a package tour.
    • We will send you our booking confirmation. The travel contract is then legally binding and you can immediately enjoy all the benefits of a package tour.
    • When we send you the booking confirmation, we will ask you for essential information that we need to ensure that everything runs smoothly. In particular, we need information about desired test matches, preferred training times and meals as early as possible.
    • Around four weeks before arrival, we will start fine-tuning the details. We need the final number of participants, a specific room allocation with the names and dates of birth of the participants, and information about any food intolerances. We require any changes to the existing travel contract in writing by email.
    • Up to 30 days before arrival, we also offer the option of taking out travel cancellation insurance. All information can be found at the travel insurance page.
    • As soon as we have all the information and the final payment has been made, we will send you the travel voucher. You will need this document to check in at the hotel and it summarises all the travel services included. It also contains the contact details of your personal SOCCATOURS contact person on site and further information about your stay, such as house rules, meal times and possible deposit payments. 
  • Payment terms

    Your booking confirmation will contain the exact payment deadlines and exact amounts for the deposit and remaining balance. Please ensure that your transfer is made on time. This is the only way we can guarantee that everything will run smoothly. 

  • Travel to the training camp

    Depending on the destination, we offer you various options for travelling to your training camp: independently by private car or bus, or with flights organised by us. If your journey is delayed, please inform our partner hotel and your SOCCATOURS contact person in good time. 

  • Information on traveling abroad

    Citizens of EU countries only need an identity card when travelling within the EU. Switzerland and Turkey are not members of the EU. We recommend that you carry your passport with you on all trips abroad. A valid passport is needed to enter Turkey. Please check with your respective embassies. Please ensure in good time before your training camp that all participants have the necessary travel documents (passport and visa, if required). Please also remember to check the validity of passports for the relevant countries.

  • Information about travelling by plane

    We fly exclusively with reputable airlines that meet all safety requirements.

    Unless otherwise stated, each passenger is entitled to carry one piece of hand luggage and one piece of checked luggage. As weight restrictions vary depending on the airline, we ask you to refer to the information provided in the offer.

    The regulations for the transport of sports equipment and additional baggage vary depending on the airline booked and will be provided on request. 

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